For Banks
Notification Server of Bank Customers
WINGS notification server provides a single bank-wide interface for interaction with current and potential customers through different communication channels: SMS, calls (with speech synthesis support from the text), faxes, email, MMS.
Industrial SMS Gateway for a Bank
Nowadays in the market there are a lot of SMS providers offering SMS delivery services on subscribers’ phones. However it is not rare that SMS providers’ links are disconnected and as a result delivery time can increase up to several hours, providers’ gateways are not always able to cope with peak traffic. Herewith banks have emergency messages and in this case delay is inadmissible. So, in order to guarantee the required work level of SMS services it is necessary to take a number of measures:
- to control quality level of SMS providers and get notification messages in case of problems;
- to have standby channels for message delivery and in case of problems to switch to them automatically;
- to choose a channel according to a message priority;
- to balance traffic load among different channels.
Bulk Calls
WINGS Bulk Calls enables to carry out campaigns of mass outgoing calls (telemarketing). Main objectives: operation optimization of contact centers (operator reservation, dialing clients and connecting the operator only with interested clients) and automation of personalized communications with current and potential clients (automated intellectual bulk calls without call center operators).