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+7 495 225-44-09

Notification Server of Bank Customers

WINGS notification server provides a single bank-wide interface for interaction with current and potential customers through different communication channels: SMS, calls (with speech synthesis support from the text), faxes, email, MMS.

The notification server channels are licensed separately; the customer defines the required system configuration himself and can add new channels with increasing demands.

The notification server acts as a single access point to all possible communication channels with customers without any need in separate integration with each message delivery external system. As a result, using a unified messaging system reduces considerably integration costs and thereto related risks.

A wide range of protocols is provided for fast connection of bank systems to the notification server as well as possibility of interaction with customers, partners, employees by any channels comfortable for them (interactive voice, text and multimedia communications).

The implementation of WINGS notification server will provide:

  • increase of efficient interaction among customers;
  • partial automation of business processes;
  • reduce of operational costs;
  • unique competitive advantages;
  • quick payback of investments.

Examples of using the notification server

  • Informing clients about the events concerning their bank objects (credit cards, deposits and etc.).
  • Reminding about up-coming events (loan payment, interest calculation and etc.).
  • Greeting customers (birthday, condominium conversion).
  • Sending out bank reference information: addresses of branches and cash machines, timetable and etc.
  • Bulk marketing, bulk news, informing about current promo actions and new products.

Ways of Integration:

The notification server in a configurable format takes requests for bulk messages from external IT systems and sends reports through different channels
  • HTTP(S),
  • Web-services,
  • FTP,
  • SMTP,
  • POP3,
  • SMPP,
  • MM7,
  • JMS,
  • DB API.

According to preset schedule the notification server interrogates by itself external data sources (information systems) and starts up bulk messages in case of new tasks. Different external data sources are supported including: DB, RSS, Web-services and etc.

It is possible to integrate with processing systems by ISO 8583 protocol.

Variety of Message Delivery Channels:

  • SMS,
  • Calls (including those with an interactive menu, speech synthesis and recognition),
  • Email,
  • MMS,
  • Fax,
  • Instant Messaging (ICQ and etc.).

Key Possibilities:

  • intuitive user WEB-interface for carrying out campaigns on bulk messages and calls;
  • single tool for traffic managing and monitoring from various sources (information systems) through different channels;
  • sending of personalized messages through all channels;
  • using templates when forming messages;
  • speech synthesis support from the text, speech recognition support;
  • getting on-line message and call delivery reports, forming and sending reports to external systems;
  • customers can interact with the system and reply messages, record voice replies, reply and enter various information by means of DTMF signals;
  • the system can be used simultaneously by different organizations and branches with access security and separate statistics;
  • time zone support allowing for delivery time;
  • high-level API for controlling bulk messages (to add subscribers, to create bulk messages, to get statistics and etc.);
  • message and call priority: emergency messages are delivered foremost;
  • guaranteed message delivery, escalation sequence setup;
  • single universal customers' address book with contacts for all possible channels;
  • the customer can inquire the required information on his own by a convenient channel and get a reply;
  • customers can take out a subscription for events, reminders, newsletters and promo messages;
  • voice card support of different vendors: Dialogic, Digium, Sangoma;
  • integration with Avaya, Genesis and other current voice platforms of the customer.