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WINGS Notification Server

WINGS notification server provides a single interface for interaction with current and potential customers through different communication channels: SMS, calls (with speech synthesis support from the text), faxes, email, MMS.

Bulk Calls

WINGS Bulk Calls enables to carry out campaigns of mass outgoing calls (telemarketing). Main objectives: operation optimization of contact centers (operator reservation, dialing clients and connecting the operator only with interested clients) and automation of personalized communications with current and potential clients (automated intellectual bulk calls without call center operators).

Bulk SMS

WINGS offers a ready solution for bulk SMS providing high level of reliability and productivity. The solution is supplied with intuitive user WEB interface and a variety of program interfaces which secures easy integration with any IT infrastructure.

IVR Platform

Advantages of IVR-platform Using:

• Reduction of call processing time by call-centers due to optimal call processing algorithm elaboration;
• Minimization of the number of unprocessed calls. Due to the interactive menu, customers can get the required information automatically or be connected with the required staff without any over forwarding;
• Increase in the quality of the call center work (conversation recording, statistics, analytics);
• Possibility to work with foreign customers. IVR menu has a multilanguage support;
• Call processing any time, any day of the week. Having called off-hour, the customer can get necessary information automatically, leave a voice message or be connected with on-duty staff;
• No short beeps in a handset. IVR-platform can process hundreds of simultaneous calls; if all operators are busy, the call is queued up.